What You Should Know About Nespresso Warranties (Registration, Serial Number Lookup, Etc.)
Nespresso machines are not cheap! And unfortunately, some models are not as reliable as you’d hope they would be. It is wise to protect your investment by registering your machine to activate the Nespresso warranty coverage. To do this, you will need to know how to lookup your Nespresso machine’s unique serial number. Keep reading to learn more.
Warranty Length by Nespresso Model (USA)
In the United States, the length of a Nespresso warranty will depend on which model you have. The Vertuoline models and the more basic Original line models, all have a one year warranty. The more premium Original line models that have some sort of built in milk frothing capability all have a two year warranty. The warranty starts on your date of purchase.
| 1 Year Warranty | 2 Year Warranty |
|---|---|
| Vertuo Next Vertuo Plus Vertuo Evoluo Pixie Essenza Plus Essenza Mini CitiZ Inissia | Creatista Pro Creatista Plus Gran Lattissima Lattissima One Lattissima Plus Lattissima Pro Lattissima Touch Lattissima Premium |
If you are not located in the US, you should check your local Nespresso website as in some cases the coverage may be longer. In many markets, there will be a “Machine” category in the header and a sub-section for “Machine Care”. If you see a link a for “machine assistance”, click it and then select your model. On the following page, display the specifications for your model and the warranty coverage for your market should be displayed there.
How To Register Your Nespresso Machine
Before you try to register your Nespresso machine, you’ll need to know three things:
- The unique serial number for your machine (see steps to look up your Nespresso serial number in the next section)
- The date you purchased your Nespresso
- The retailer where you bought your machine from
While you may not need to provide the actual receipt during registration, it is wise to keep your physical or electronic receipt copy. You may need to provide proof of purchase if and when you need to file a warranty claim.
When you are ready to register your machine, create an account on Nespresso.com and follow the steps to add your machine to your profile. The process usually starts by selecting the model and color you have. If you are not sure of your model name, choose the image that looks most similar to what you have. You can also register over the phone. Call 1-800-562-1465 if you have an Original model or 1-877-964-6299 if you have a Vertuo.
Can You Register A Used Nespresso Machine?
If you bought a used Nespresso machine from someplace like Facebook marketplace, Craigslist or Ebay, you can register it with Nespresso. You can try completing the registration yourself online, but if the previous owner had done this you will need to call Nespresso. If you don’t see an option to register from the marketplace you bought it from, you can always select the ‘received as a gift’ option.
Once you’ve registered, your used machine will be linked to your account. If you are new to Nespresso, you may be eligible for the welcome offer and sampler kit. However, you should note that completing registration for a used machine does not guarantee warranty coverage. If you have questions or concerns about that, you should speak to Nespresso customer service directly.
How To Lookup Your Nespresso Machine Serial Number
Every Nespresso machine has a unique serial number. They are always 19 characters in length, with letters and numbers. In the US, a Nespresso serial number will always start with either a one (1) or a two (2).
You can find the serial number for your machine on a sticker located either on the bottom of your machine or on a sticker stuck to the drip tray. In either case, the serial number will be displayed under the barcode on this sticker. If you have the original box your Nespresso came in, you should also be able to find a sticker on the box with several barcodes and the serial number on it.
When & How To File A Nespresso Warranty Claim
If your Nespresso machine is not working correctly, it is worth trying to file a claim with Nespresso. Contact customer support for help. If you have a problem with an Original machine in the US, call 1-800-562-1465. if you have a Vertuo model, call 1-877-964-6299.
File a warranty claim if your Nespresso is leaking or not puncturing pods correctly. Many users also struggle with blinking light errors that they are not able to resolve on their own. If you have a Vertuo Next, common issues are around persistent flashing orange lights or yellow lights, or even a mysterious white light or blue/purple light. Vertuo Plus users have have issues with a red light or light that is half red and half green. There are even flashing light alerts on the Essenza, Pixie, Inissia and CitiZ models.
What Should You Do If You Have A Problem After Your Warranty Expires?
If you run into a problem with your machine after your warranty expired, it is still worth giving Nespresso a call. They may offer to help repair or replace your machine, especially if the warranty is just recently expired. Alternatively, they may offer you a discount on a new machine. Nothing is guaranteed, but I have heard some users with expired warranties have had success.
What May Voids A Nespresso Warranty
It is important that you know how to take good care of your new Nespresso machine. You can see my related content on how to keep your Nespresso coffee maker clean for optimal performance. You should also be mindful of certain things that may void the warranty. These include using third-party pods not made by Nespresso or Starbucks, using refillable pods, and descaling with vinegar.
